Privacy Policy

Last updated: September 2026

PJ Bird Limited (“PJ Bird”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, submit an enquiry, become a customer or supplier, apply to work with us, or otherwise interact with our business.

It also explains your rights under UK data protection law.

1. Who We Are

PJ Bird Limited provides mechanical building services, including the design, installation and commissioning of mechanical systems for commercial, residential and other projects.

For the purposes of UK data protection legislation, PJ Bird Limited is the data controller responsible for the personal information covered by this Privacy Policy.

You can contact us at:

PJ Bird Limited

Telephone: 01543 483321
Email: info@pjbirdltd.com
Website: pjbirdltd.com

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us using the details above.

2. What Personal Information We Collect

The information we collect depends on how you interact with PJ Bird.

We may collect the following categories of personal information.

Identity and Contact Information

This may include:

• your name;
• job title;
• company or organisation;
• business or correspondence address;
• email address;
• telephone or mobile number; and
• other contact information you provide to us.

Enquiry and Project Information

When you contact us regarding a potential project or submit an enquiry through our website, we may collect:

• details of your enquiry;
• project information;
• property or site information;
• details of the services you require;
• correspondence between you and PJ Bird;
• quotation or tender information; and
• any other information you choose to provide.

Customer and Supplier Information

If you are a customer, prospective customer, supplier, subcontractor, consultant or other business contact, we may process information including:

• business contact details;
• quotations and estimates;
• contracts and purchase orders;
• project information;
• invoices and payment records;
• delivery or site information;
• correspondence;
• account information; and
• records relating to our business relationship.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

• your IP address;
• browser type and version;
• device type;
• operating system;
• approximate location derived from your IP address;
• pages you visit;
• date and time of your visit;
• referring website or source;
• interactions with website content; and
• information collected using cookies and similar technologies.

Marketing Information

Where applicable, we may collect information concerning:

• your marketing preferences;
• your areas of business interest;
• whether you have agreed to receive communications from us; and
• your interaction with marketing communications.

Recruitment Information

If you apply for employment with PJ Bird, we may collect information such as:

• your name and contact information;
• CV;
• employment history;
• education and qualifications;
• professional qualifications and certifications;
• skills and experience;
• references;
• right-to-work information where required;
• information provided during interviews; and
• other information you voluntarily provide as part of your application.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• complete a contact form on our website;
• telephone or email us;
• request information about our services;
• request a quotation;
• invite us to tender for a project;
• enter into a contract with us;
• work with us on a project;
• supply products or services to us;
• communicate with our employees;
• apply for employment; or
• otherwise interact with PJ Bird.

We may also receive information from third parties such as:

• contractors;
• subcontractors;
• architects;
• consultants;
• developers;
• clients;
• suppliers;
• professional advisers;
• business partners; and
• publicly available business sources.

Certain technical information may also be collected automatically when you use our website through cookies, server logs and similar technologies.

4. How We Use Your Personal Information

We may use your personal information to:

• respond to enquiries;
• discuss potential projects;
• prepare quotations, estimates and tenders;
• provide our services;
• manage construction and mechanical-services projects;
• communicate with customers, contractors, subcontractors and suppliers;
• manage customer and supplier accounts;
• process purchase orders;
• administer contracts;
• issue and process invoices and payments;
• arrange site visits;
• manage health, safety and site-access requirements;
• maintain project and business records;
• provide customer support;
• manage our supply chain;
• improve our services;
• operate and improve our website;
• understand how visitors use our website;
• maintain the security of our website and IT systems;
• prevent fraud and other unlawful activities;
• send relevant business or marketing communications where permitted;
• manage recruitment;
• establish, exercise or defend legal claims; and
• comply with our legal, regulatory, tax, accounting and health and safety obligations.

5. Our Lawful Bases for Processing

Under the UK General Data Protection Regulation (“UK GDPR”), we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases.

Contract

We may process your information where it is necessary to enter into or perform a contract with you.

This may apply when providing quotations, accepting work, delivering services or managing a contractual relationship.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include:

• operating and developing our business;
• responding to business enquiries;
• managing customer and supplier relationships;
• preparing quotations and tenders;
• managing projects;
• maintaining accurate business records;
• improving our website and services;
• maintaining IT and website security;
• preventing fraud; and
• promoting our services to relevant business contacts where permitted by law.

Legal Obligation

We may process personal information where necessary to comply with legal or regulatory requirements.

These may include tax, accounting, employment, health and safety and other applicable legal requirements.

Consent

In certain circumstances, we may rely on your consent.

This may apply to certain marketing activities, non-essential website cookies or other processing where consent is required by law.

Where we rely on consent, you may withdraw it at any time.

6. Website Enquiries and Contact Forms

Our website allows visitors to contact us regarding new projects and our services.

When you submit a form, we may collect information such as your name, company, email address, telephone number and information concerning your enquiry or project.

We use this information primarily to:

• respond to your enquiry;
• understand your requirements;
• contact you about your project;
• prepare quotations or proposals where appropriate; and
• maintain appropriate records of the enquiry.

Submitting an enquiry does not create a contractual relationship between you and PJ Bird.

Please avoid submitting sensitive or unnecessary personal information through website forms.

7. Marketing Communications

We may occasionally use your contact information to provide relevant information about PJ Bird, our projects, services and business.

We will only send electronic marketing communications where we have an appropriate lawful basis and where doing so complies with applicable privacy and electronic marketing legislation.

You can opt out of marketing communications at any time by contacting us or using an unsubscribe facility contained within the relevant communication where available.

Opting out of marketing will not prevent us from sending communications necessary to manage an enquiry, project, contract or other business relationship.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that allow websites to function correctly and may help website owners understand how visitors use their websites.

We may use cookies for purposes including:

• providing essential website functionality;
• maintaining website security;
• remembering preferences;
• measuring website traffic;
• understanding how visitors navigate the website;
• analysing website performance; and
• improving our website.

Where required by law, non-essential cookies will only be placed on your device after you have provided consent.

You can manage your cookie preferences using the cookie controls provided on our website, where available, and through your browser settings.

Further information should be provided in our Cookie Policy.

9. Sharing Your Personal Information

We do not sell your personal information.

Where necessary for the purposes described in this Privacy Policy, we may share information with trusted third parties including:

• customers and clients;
• contractors and subcontractors;
• consultants and professional advisers;
• suppliers and manufacturers;
• project partners;
• delivery and logistics providers;
• IT and website hosting providers;
• email and communications providers;
• accounting and financial service providers;
• insurers;
• auditors;
• legal advisers;
• health and safety advisers;
• regulatory bodies;
• government authorities; and
• law enforcement agencies where required by law.

Where an organisation processes personal information on our behalf, we require it to handle that information appropriately and in accordance with applicable data protection requirements.

We may also disclose information in connection with a merger, acquisition, restructuring, sale of the business or other corporate transaction, subject to appropriate safeguards.

10. International Transfers

Some service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures to ensure that it receives a level of protection consistent with UK data protection law.

Where necessary, these measures may include:

• transferring information to a country recognised by the UK as providing adequate data protection;
• using approved contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum; or
• relying on another legally permitted transfer mechanism.

11. Data Security

We take appropriate technical and organisational measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• unauthorised disclosure; and
• destruction.

Access to personal information is limited to employees, contractors and service providers who have an appropriate business need to access it.

We maintain procedures for responding to suspected personal data breaches and will notify affected individuals and the relevant regulator where required by law.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

When deciding how long information should be retained, we consider factors including:

• the nature of the information;
• the nature and duration of our relationship with you;
• project and contractual requirements;
• warranty and maintenance requirements;
• applicable limitation periods;
• health and safety requirements;
• tax and accounting obligations;
• regulatory requirements; and
• the possibility of legal claims.

When information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our data-retention practices.

13. Recruitment

If you apply for employment with PJ Bird, we will use the information you provide to:

• assess your suitability for the position;
• communicate with you;
• conduct interviews;
• verify relevant qualifications or experience where appropriate;
• obtain references where appropriate; and
• manage the recruitment process.

We may retain information relating to unsuccessful applications for a reasonable period after recruitment has concluded where necessary to respond to queries, meet legal requirements or consider applicants for future vacancies where appropriate.

14. Third-Party Websites

Our website may contain links to websites operated by suppliers, manufacturers, clients, accreditation bodies or other third parties.

Third-party websites operate under their own privacy policies and practices.

PJ Bird is not responsible for how those websites collect, use or protect your personal information.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Your Data Protection Rights

Under UK data protection law, you may have a number of rights regarding your personal information.

Depending on the circumstances, these include:

Right of Access

You may request confirmation that we process your personal information and ask for a copy of the information we hold about you.

Right to Rectification

You may ask us to correct inaccurate personal information or complete information that is incomplete.

Right to Erasure

You may ask us to delete your personal information in certain circumstances.

This right is not absolute, and we may be required or entitled to retain information for legal, contractual or legitimate business reasons.

Right to Restrict Processing

You may ask us to restrict the processing of your personal information in certain circumstances.

Right to Object

You may object to certain processing carried out on the basis of our legitimate interests.

You have the right to object at any time to the use of your personal information for direct marketing.

Right to Data Portability

In certain circumstances, you may ask us to provide personal information you supplied to us in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw your consent at any time.

Withdrawal of consent will not affect processing that lawfully took place before consent was withdrawn.

16. Exercising Your Rights

If you wish to exercise any of your data protection rights or have questions about personal information we hold about you, please contact us at:

Email: info@pjbirdltd.com
Telephone: 01543 483321

We may ask you to provide information necessary to confirm your identity before responding to your request.

You will not normally be required to pay a fee to exercise your rights. However, applicable law may allow us to charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.

We will respond to valid requests within the timeframe required by applicable data protection legislation.

17. Complaints

If you have concerns about how PJ Bird handles your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

The ICO provides further information about your rights and how to make a complaint.

18. Children’s Privacy

Our website and services are primarily intended for businesses, property professionals, contractors and other adults.

Our website is not directed at children and we do not knowingly seek to collect personal information from children through the website.

If we become aware that personal information relating to a child has been collected inappropriately, we will take appropriate steps to remove it where required.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• our business;
• our website;
• our services;
• the technology we use;
• how we process personal information; or
• applicable laws and regulatory guidance.

When changes are made, the “Last updated” date at the top of this Privacy Policy will be updated.

We recommend reviewing this policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about the way your personal information is handled, please contact:

PJ Bird Limited

Telephone: 01543 483321
Email: info@pjbirdltd.com
Website: pjbirdltd.com